Renter Portal - OzMates Car Rental

Renter Portal Login

Enter the mobile phone number associated with your active rental booking to receive a secure login SMS code.

My Dashboard

Active Rental Summary

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Pickup Hub: Loading...

Start Date: Loading...

Duration: Loading...

My Lodged Claims & Requests

Claim ID	Date Lodged	Type	Detail / Component	Amount	Status
No claims submitted yet.

Report an Accident

Please fill out this form within 24 hours of the incident. Ensure all third-party details are captured accurately.

Date of Accident

Time of Accident

Accident Location (Street, Suburb, State)

Description of Incident (Explain how it happened)

Damaged Areas on Your Vehicle (Select all that apply)

Front Bumper/Grille Rear Bumper/Trunk Left (Passenger) Doors/Panel Right (Driver) Doors/Panel Windscreen/Glass Tyres/Wheels Underbody Damage

Third-Party Details (If another vehicle was involved)

Driver Full Name

Driver Phone Number

Vehicle Registration (License Plate)

Vehicle Make / Model

Insurance Company & Policy/Claim No. (If known)

Police Report Details

Police Event / Reference Number

Police Station Name

Damage & Document Photo Uploads

Photos of Vehicle Damage Upload clear photos showing the damaged areas.

Photo of Third-Party Driver's License Mandatory if another vehicle was involved.

Submit Bulb / Tyre Reimbursement

Submit receipts for mechanical maintenance components (like tyres, headlight globes, wiper blades) you replaced during your rental for approval and manual reimbursement.

Date of Replacement

Component Replaced

Total Cost (AUD)

Upload Tax Invoice / Receipt Must show business name and total paid.

Reason / Details

Your Bank Payee Details (For Reimbursement Transfer)

Account Name

BSB Number

Account Number

Submit Verification ID & Documents

To approve your booking and authorize vehicle pickup, we must verify your Driver's License and residential address details.

Driver's License Details

Driver's License Number

State of Issue

Expiry Date

Upload Verification Documents

Driver's License (Front Photo) Must show name, photo, and expiry clearly.

Driver's License (Back Photo) Must show barcode/residential address if updated.

Secondary Address Proof Document Utility bill, bank statement, or Medicare card showing your name & address.

Rideshare Driver Profile Screenshot (Optional) Uber/Didi driver portal profile screenshot if renting for rideshare.